FAQ

Customized tableware refers to the design and production of personalized tableware tailored to your needs and requirements. This category encompasses a variety of items such as plates, bowls, mugs, and more, allowing you to address your unique tableware needs. Options include both fully custom and semi-custom tableware. Fully customized tableware is crafted entirely according to your individual preferences and design requirements. You have the freedom to choose the design, shape, pattern, color, material, and other specifications to create distinctive tableware. Semi-custom tableware involves customization based on samples provided by our platform. While the basic shape and design of the tableware are predetermined, you can select customization options such as color, pattern, texture, and more to meet its unique needs.

During the process of fully customizing tableware, you have the opportunity to communicate in detail with designers or professional teams. This ensures that your design needs are thoroughly understood. The designer will create a preliminary design based on your requirements, and there will be a series of confirmations and modifications in collaboration with you until a satisfactory design is finalized. On our platform, customizing your tableware is a simple and engaging process. You can navigate through various options, choosing the design, pattern, color, material, and other parameters that align with your preferences. Browse the available styles, select your preferred options, and provide any additional customization requirements.

The production time of custom tableware is contingent upon the specific design and customization requirements. In general, the production process may extend over several weeks or longer, influenced by the complexity and craftsmanship involved in the customization. We strive to offer precise delivery estimates, ensuring that your custom tableware is delivered punctually.

The cost of custom tableware is subject to variation, influenced by factors such as design complexity, material selection, workmanship, and more. On our platform, you can obtain a corresponding price estimate tailored to your customized requirements and selected parameters.

Yes, our platform usually provides a custom tableware design preview function. As you customize, you can preview and confirm your design through a virtual demonstration or sample photos. This way you can get a better idea of what the final product will look like.

Custom tableware typically does not fall under the standard return policy, given that they are crafted to meet the unique requirements and designs of the customer. However, in the event of a quality issue arising during the production process or if the final product does not align with your custom specifications, we are committed to addressing the matter proactively and providing suitable solutions.

Various contact options with our customer service are available on our platform, including live chat, phone, or email. Should you have any questions, concerns, or complaints, our dedicated customer service team is ready to assist and promptly address them.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.